Participation - All men and women should have a voice in decision-making, either directly or through legitimate intermediate institutions that represent their interests.

Transparency - Transparency is built on the free flow of information. Processes, institutions and information are directly accessible to those concerned with them, and enough information is provided to understand and monitor them

Accountability - means holding individuals and organizations responsible for performance measured as objectively as possible

1. Raising awareness of rights, entitlements and obligations under a scheme

2. Ensuring that all forms and documents are user friendly

3. Ensuring all relevant information is accessible, displayed and read out

4. Ensuring that the decision making process is transparent, participatory and, as far as   

    possible, carried out in the presence of the affected persons.

5. Ensuring that all decisions, and their rationale, are made public as soon as they are made.

6. Ensuring that measurements, certification and inspection involves the affected people on a    random and rotational basis